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Frequently Asked Questions

For job seekers and employers  Β·  Last updated: 1 March 2026
🚫
Anti-Scam Reminder: XPROTALENT will never ask you to pay money to apply for a job. The GHS 30 candidate fee is for platform access only. If anyone demands payment for a job, an interview, training, or equipment β€” it is a scam.
No questions match your search.
πŸ”΅ For Job Seekers

XPROTALENT is a professional career marketplace built for Local job market. It connects two groups:

  • Job seekers (candidates) who build verified profiles, create resumes, and get discovered by hiring companies.
  • Employers who search for talent by skill, qualification, and experience β€” and contact candidates directly through the platform.

Candidates also get access to an ATS resume scanner and live job listings from 6 global sources.

The GHS 30 is a one-time, lifetime access fee. Once paid, it unlocks everything permanently β€” no recurring charges:

  • A professional profile visible to employers searching by skill
  • Resume builder with structured sections (experience, education, certifications, projects, languages)
  • ATS resume scanner β€” grade your CV against job descriptions across 12 dimensions
  • Notifications when employers view your profile or download your resume (with company name)
  • In-platform messaging inbox to receive and reply to employer messages
  • Full access to thousands of live job listings from 6 curated feeds
  • Profile visibility controls (you can hide from employers at any time)

No β€” absolutely not. The GHS 30 is a tool access fee, similar to paying for a professional software subscription. It is paid to XPROTALENT for platform access. No employer ever receives this money. Legitimate employers never charge candidates to be considered for a role.

Employers search the candidate database by skill using a smart autocomplete system that matches across 310+ indexed skills. They can also filter by country, qualification, availability, and years of experience. Once your account is unlocked and your profile is published (visible), you appear in relevant search results. Keeping your skills list accurate and up to date is the most important thing you can do to get discovered.

No. Your email address is never shown to employers. All contact happens exclusively through XPROTALENT's built-in messaging system. You receive a notification (with the employer's company name) every time your profile is viewed or your resume is downloaded β€” but the employer cannot contact you outside the platform without your reply.

ATS (Applicant Tracking System) software is used by companies to automatically filter resumes before a human ever reads them. Our built-in scanner grades your resume from A to F across 12 dimensions:

  • Contact information Β· Professional summary Β· Work experience Β· Education Β· Skills
  • Resume length Β· Action verbs Β· Quantified achievements Β· Date formatting Β· Certifications Β· Projects
  • Keyword matching (up to 35 points) β€” only available when you paste a job description

You receive specific, actionable suggestions for each dimension. You can run unlimited scans and view the last 20 in your scan history.

The resume builder in your portal has 7 structured sections: Personal & Contact, Professional Summary, Work Experience, Education, Certifications, Projects, and Languages. Fill in each section and click Save β€” the platform automatically converts your entries into a clean, structured plain-text resume. You can preview this text at any time and the ATS scanner can load it automatically with one click. Employers who download your resume receive this same plain-text version.

XPROTALENT aggregates live job listings from 6 curated sources, updated every 6 hours. The feeds cover remote-first roles, worldwide opportunities, and USA-based positions. You can filter by keyword, location, job feed source, and recency. Remote-friendly listings are highlighted automatically. We do not control the accuracy of third-party listings β€” always verify a role through the employer's official website.

Yes. From the Settings section of your candidate portal, toggle "Visible to employers" off. Your profile disappears from all search results immediately. You can re-enable it at any time. Hiding your profile does not affect any other portal features.

You receive a notification each time:

  • An employer views your profile (shows company name, once per employer per day)
  • An employer downloads your resume (shows company name)
  • An employer sends you a new message

Notifications appear in your portal's Notifications section and update your unread badge in the sidebar. Your email address is never revealed in any notification to the employer.

No. XPROTALENT provides visibility and tools β€” your success depends on your profile quality, the relevance of your skills, and how employers evaluate you. We can help you stand out; we cannot control hiring decisions.

🟒 For Employers

An active employer subscription gives you full access to:

  • Unlimited candidate searches by skill (310+ skills with smart autocomplete, supports multi-skill filtering)
  • Full candidate profile access β€” name, headline, bio, skills, location, qualification, experience, availability, and links
  • Resume download β€” receive the candidate's plain-text resume (candidate is notified with your company name)
  • Built-in messaging β€” send an initial message to any visible candidate; they can reply through their inbox
  • Company profile page β€” add your company name, description, logo, industry, and contact details
  • Subscription dashboard β€” view plan status, days remaining, and expiry reminders
  • Notifications β€” receive alerts for candidate replies and account updates
  • Monthly: GHS 150/month β€” billed monthly, cancel anytime
  • Yearly: GHS 900/year β€” 50% off the monthly equivalent (GHS 75/month effective)
  • 2-Year: GHS 1,440 β€” 60% off (GHS 60/month effective)
  • 3-Year: GHS 1,890 β€” 65% off (GHS 52.50/month effective)

All plans give identical access to all features. Longer plans lock in a significantly lower effective monthly cost.

Access to candidate search and profiles is suspended immediately upon expiry. You will see expiry reminders in your dashboard starting 7 days before the expiry date, and a critical banner on the expiry date. Your company profile and message history are preserved. Renewing your subscription instantly restores full access.

Candidate email addresses are never revealed. All contact must go through the XPROTALENT built-in messaging system. When you send a message, the candidate receives it in their portal inbox and can reply through the same system. Using candidate data obtained through XPROTALENT for any other purpose (external outreach, marketing, data export) is a serious violation of our Terms and may result in immediate account termination.

In the Search Candidates section of your dashboard, you can filter by:

  • Skills β€” multi-skill search using smart autocomplete across 310+ indexed skills. Add as many skills as needed; results match candidates who have any of the listed skills.
  • Keyword β€” matches name, headline, and bio text
  • Country β€” location filter
  • Qualification β€” BSc, MSc, HND, Bootcamp, etc.
  • Availability β€” immediately available, open to offers, etc.
  • Minimum experience β€” 1+, 3+, 5+, 10+ years

Results show profile cards with name, headline, location, skills (up to 5 shown), and availability. Click any card to open the full profile drawer β€” including bio, all skills, links, and options to download the resume or send a message.

When you click Download Resume in the candidate profile drawer, you receive the candidate's plain-text resume as a downloadable .txt file. The candidate is automatically notified with your company name. This notification cannot be disabled β€” it is a transparency measure. You are not charged additionally for resume downloads; they are included in your subscription.

πŸ’³ Payments, Safety & Account

All payments are processed securely by Paystack, a leading African payment gateway. Paystack supports debit/credit cards and mobile money. XPROTALENT never stores, sees, or handles your card numbers or mobile money credentials. After payment, you're redirected back to XPROTALENT automatically and your access is activated.

Be alert to these red flags when interacting with any job opportunity:

  • Any request for money β€” processing fees, training fees, equipment fees, security deposits, gift cards, cryptocurrency
  • Pressure to act fast or to keep communication secret from others
  • Mismatched email domains β€” e.g. a recruiter from "company-hr@gmail.com" claiming to be from a large corporation
  • Unrealistic offers β€” unusually high salary for minimal requirements, or a job with no interview
  • Early requests for sensitive data β€” bank account numbers, ID card scans, OTP codes before you've accepted any offer
  • The role doesn't appear on the employer's official careers page

If you encounter any of these through XPROTALENT messaging, report it through your portal's support channel immediately.

Yes, in qualifying situations. If your payment was charged but your access was not activated, or if you were double-charged, contact us within 7 days for a full refund. Refunds are not available for access that has already been used. See our full Refund Policy for the complete conditions for candidates and employers.

For candidates: employers with an active subscription can see your profile (name, headline, bio, skills, location, qualification, experience, availability, and links you've added). They cannot see your email address, phone number, date of birth, or gender. For employers: your company name is visible to candidates when you message them, view their profile, or download their resume. We do not sell, share, or expose any user data to advertisers or third parties. See the full Privacy Policy.

Use the "Forgot password" option on the login page to receive a password reset link by email. If you no longer have access to your registered email, contact us through the support channel (from a logged-in session if possible) and we will verify your identity manually before assisting with account recovery.

Log into your portal (candidate or employer) and use the support contact option in the Settings section. For payment issues, have your Paystack reference number ready (found in your payment confirmation email). We aim to respond to all enquiries within 2 business days.

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